Refund Policy | LogoLabs

We want you to be happy with your logo. We also need to run a sustainable business. This policy explains how we balance both—and why our refund terms are structured the way they are.

30 days Money-back window

3 days Response time

5–10 days Refund processing

The deal

The simple version

Full refund available if you request it within 30 days of receiving your initial concepts, OR before you accept your final logo—whichever comes first.

After Final Delivery

Once you accept the final version and we deliver the complete file package, refunds are only available in exceptional circumstances (see below).

Step by step

Where you are = what you get back

Refund eligibility follows your order's journey. Everything stays fully refundable until you accept your final logo.

Step 1

Start

Before any work begins

Full Refund

Step 2

Interview

During or after interview

Full Refund

Step 3

Initial Concepts

Within 30 days of receiving concepts

Full Refund (30 days)

Step 4

Revisions

Before accepting final logo

Full Refund

Step 5

Final Delivery

After selecting final logo

Limited

Behind the numbers

Why this policy?

We're being transparent about our costs so you understand our reasoning.

Steps 1-3 40%

Interview, Research, Initial Concepts

AI infrastructure for interview
Compute costs for concept generation
Platform and support overhead

Steps 4-5 60%

Revisions & Final Delivery

Multiple revision rounds
Final curation and quality checks
Raster-to-SVG conversion
File package generation

The final delivery step is actually our most expensive. By the time you've selected your final logo and we've converted and packaged everything, we've incurred most of our costs. This is why refunds after final delivery are restricted.

At a glance

Refund scenarios

Full Refund: Yes

Request cancellation before work starts
Unhappy with initial concepts (within 30 days)
Unhappy after revisions but before accepting final
Technical issues prevent file delivery
We fail to deliver within promised timeframe

Partial Refund: Case-by-Case

Fewer concepts than promised (Proportional refund)
Technical limitations for your use case (Case-by-case)
Quality below our standards (Verified by our team)

No Refund

Accepted and downloaded final logo package
30+ days passed since initial concept delivery
Changed your mind after full delivery
Brief was incomplete/inaccurate, affecting results

Our promise

Quality guarantee

If you've received your final logo and genuinely believe the quality is below our standards, contact us. We'll review your case and may offer:

Additional revision rounds at no cost

A partial refund

Full refund in exceptional cases

Our philosophy: We'd rather give a refund than receive a bad review. If you're genuinely dissatisfied and feel we haven't delivered on our promise, talk to us. We're reasonable people running an honest business.

Five quick steps

How to request a refund

Log into your dashboard

Navigate to your order

Click "Request Support" → "Refund Request"

Explain your situation

We respond within 3 business days

Or email us directly at [email protected] with your order number.

Good to know

Refund processing

Timeline

5-10 business days after approval

Method

Same payment method you used

Currency

Same currency as original payment

Your rights

EU consumer rights

If you're in the European Union, you have a 14-day cooling-off period. However, because our service involves digital content (logo designs), by placing an order you consent to work beginning immediately—which means you waive this right once we start creating your concepts.

Our 30-day refund window is actually more generous than the EU minimum requirement.

Before you call the bank

A note on chargebacks

Please contact us before disputing a charge with your bank. Chargebacks:

Take longer to resolve than direct refund requests
Cost us fees regardless of outcome
May result in account suspension pending resolution

Questions About Refunds?

Contact our support team. We're here to help.

Contact Support