Overview

At LogoLabs (operated by ENTRYRISE S.R.L.), we want you to be completely satisfied with your logo design. We offer a 30-day money-back guarantee on all orders. This Refund Policy explains when and how you can request a refund for our services.

1. 30-Day Money-Back Guarantee

Our Promise: If you're not satisfied with your logo concepts within 30 days of your first delivery, we'll refund your order — hassle-free.

This guarantee applies when you have participated in good faith in the design process, including providing feedback and using at least one revision round.

2. EU Consumer Right of Withdrawal

14-Day Cooling-Off Period: If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

Important Exception: Because our service involves digital content (logo designs), by placing an order you expressly consent to the service beginning before the 14-day period ends. You acknowledge that once we begin creating your logo designs, you waive your right to withdraw from the contract.

3. Refund Eligibility

3.1 Full Refund

You are eligible for a full refund if:

  • You request cancellation before we start work on your logo concepts
  • We fail to deliver any concepts within 14 days of the promised delivery date
  • Technical errors prevent you from receiving your files after repeated attempts
  • The AI system fails to generate any usable logo concepts
  • You are dissatisfied within 30 days and have used at least one revision round

3.2 Partial Refund

You may be eligible for a partial refund if:

  • We deliver fewer concepts than promised in your package
  • We cannot complete your remaining revision rounds due to technical issues
  • Significant delays occurred (but concepts were eventually delivered)

3.3 No Refund

Refunds are generally not available if:

  • You have already downloaded the final logo files (constitutes acceptance)
  • You have approved a final design
  • All concepts and revisions in your package have been delivered and 30 days have passed
  • You provided incorrect or incomplete business information that affected the designs

4. AI-Generated Content Considerations

Because our logos are generated using AI technology, please note:

  • Style Dissatisfaction: If you don't like the AI's style, we encourage you to use your included revision rounds to guide the design direction before requesting a refund.
  • Similarity Concerns: Refunds are not available solely because you believe the logo is similar to another design. We recommend conducting trademark searches before commercial use (see our Terms of Service).
  • Technical Failures: If the AI system fails to generate usable concepts despite multiple attempts, you are entitled to a full refund.

5. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with your logo concepts after using all your included revisions, contact our support team. We will review your case and may offer:

  • Additional revision rounds at no extra cost
  • A partial refund
  • Store credit for future orders
  • A full refund under our 30-day guarantee

This guarantee requires good-faith participation in the revision process. We want to work with you to create a logo you love.

6. How to Request a Refund

To request a refund:

  1. Log into your account at logolabs.org/dashboard
  2. Navigate to your order
  3. Click "Request Support" and select "Refund Request"
  4. Provide the reason for your request
  5. We will respond within 3 business days

Alternatively, email us at [email protected] with your order number and reason for the refund request.

7. Refund Processing

  • Timeline: Approved refunds are processed within 5-10 business days
  • Method: Refunds are issued to the original payment method via Stripe
  • Currency: Refunds are issued in Euros (EUR), the original currency of payment
  • Bank Processing: Your bank may take additional time (3-5 days) to credit your account

8. Cancellations

8.1 Customer Cancellation

You may cancel your order at any time by contacting us. Refund eligibility depends on how much work has been completed:

  • Before work starts: Full refund
  • Work in progress: Partial refund based on work completed
  • After delivery: Subject to our 30-day guarantee terms

8.2 Our Cancellation

We reserve the right to cancel orders if we determine we cannot meet your requirements or if the request violates our Terms of Service. In such cases, you will receive a full refund.

9. Chargebacks

Please Contact Us First: We strongly encourage you to contact us directly before initiating a chargeback with your bank.

Chargebacks harm small businesses like ours and can delay resolution. If you have a legitimate concern, we want to resolve it quickly and fairly through our support process.

  • We respond to all support requests within 3 business days
  • We offer a 30-day money-back guarantee - use it before filing a chargeback
  • Chargeback fraud is illegal and may result in legal action
  • Accounts involved in chargebacks may be suspended pending investigation

10. Contact Us

For refund requests or questions about this policy:

Please include your order number in all communications to help us assist you faster.